Leading retail mortgage lender unveils new bilingual diversity team to connect and empower more Spanish-speaking clients

Posted: October 12, 2021 at 12:19 p.m. EDT|Update: 12 hours ago

CHICAGO, 12 October 2021 / PRNewswire / – Guaranteed Rate, one of the top 5 retail mortgage lenders in United States, is proud to announce the hiring of Arlyn J. Kalinski to serve as Director of Compliance, Limited English Proficiency Program (“LEP”). In this role, she will work to strengthen the company’s existing efforts to engage a wide range of home buying communities through its new Language Access Program (LAP).

In his new role, Kalinski will oversee all aspects of compliance and execution of the revolutionary Guaranteed Rate initiative, designed to guide potential buyers through the mortgage process in their preferred language, starting with l ‘Spanish.

LAP, which is launched during National Hispanic Heritage Month, begins with Spanish to focus on the significant expansion of the Hispanic housing market. According to the Urban Institute, 70% of first-time buyers over the next two decades will be Latinos. By building trust and transparency with Spanish speaking consumers, Kalinski will ensure they have the tools they need to successfully navigate the home loan process.

“Hispanic homeownership is at a critical point,” said Kalinski, a native of Porto Rico with 15 years in the financial services industry. “This is an opportunity to respond to the present moment by responding to the homeownership needs of this expanding population and to provide additional resources, education and awareness to various communities across the country.

“I am delighted to join the Secured Rate and help lead efforts to create greater access to affordable mortgages while reducing the inherent challenges often faced by underserved communities,” she said.

The program includes training and recruiting resources as well as education, financial literacy and community outreach. Kalinski will also oversee internal company-wide programs that prioritize career paths and the development of new skills for employees interested in supporting LEP communities.

“Adding Arlyn to drive our efforts ensures that we are at the forefront of the industry through our commitment to LEP consumers,” said Camilo Escalante, Executive Director of Guaranteed Rates Various Segments. “She is the key element in helping us win in this market and establish a role model for the entire industry.”

Escalante added that he and his team hope to quickly expand the LAP to support other non-English speaking communities by adding more levels of language support based on market demand.

The Guaranteed Rate Companies, an Equal Opportunity Employer, continues to hire across the United States, with many positions open in a variety of exciting and rewarding roles. For more information, please visit rate.com/careers.

About guaranteed rate companies
Guaranteed Rate companies include Guaranteed Rate, Inc., one of the top 5 retail mortgage lenders in United States, Affinity Guaranteed Rate, LLC and Appropriate Rate, LLC. Based at Chicago, Combined Guaranteed Rate Companies financed on $ 73 billion in 2020 and has more than 10,000 employees in more than 850 offices across United States. Founded in 2000 and operating in all 50 states and Washington DCThe guaranteed rate has helped homeowners nationwide with home purchase loans and refinances. The company has established itself as an industry leader by introducing innovative technology, offering low prices and providing unparalleled customer service. In 2017, the company launched Guaranteed Rate Affinity, LLC, a mortgage origination joint venture between Guaranteed Rate, Inc. and Realogy Holdings Corp. (NYSE: RLGY), a world leader in residential real estate franchising and brokerage. In 2020, the company launched Proper Rate, LLC, a mortgage origination joint venture between Guaranteed Rate, Inc. and @properties, one of the nation’s largest residential brokerage firms. Collectively, the guaranteed rate companies have won numerous honors and awards, including: Forbes Advisor’s Top 10 Mortgage Lenders for 2021; Best Mortgage Lender for Online Loans and Best Mortgage Lender for NerdWallet Refinancing for 2021; 2018 Best Lender for Online Service by US News & World Report; HousingWire’s 2020 Tech100 Award for the company’s industry-leading FlashCloseSM technology; # 3 in The Scotsman Guide’s 2021 list of the best retail mortgage lenders; Lender of the Year by Chicago Agent Magazine for five consecutive years; and the Chicago Tribune’s list of the best places to work for seven consecutive years. Visit rate.com for more information.

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